We live in a fast-paced world where waiting around just isn’t an option. If they try to call your restaurant and no one answers because they are so busy, they will feel frustrated (they’ve already had a negative experience), and you have potentially lost a customer. With a chatbot, you never have to worry about not being available and leaving a customer waiting. The customer benefits because they get instant responses to their messages and a seamless experience all in one place. In this article, we will go through several possible utilizations of restaurant chatbots to discover the value they can add to a restaurant business.


chatbot restaurant collection writer the unique booking ID and time-stamp of booking, so that when the customer comes and shows the ID at the reception, the booking can be verified. A few weeks back, I finally set out to design my first NLP chatbot! Of course, I have deliberated on the nature of this chatbot — and I came to the profound decision that my chatbot would serve a restaurant by chatting and assisting patrons. Natural Queries for ChatbotsThe goal of a chatbot is to make machines understand humans.

Easily manage Menu updates

The form actiavtes a loop which keeps on asking the user for the required entities till all slots are filled. The bot is also capable of handling chitchats and answering frequently asked questions in the midst of extracting information from the user. To extract time from user input, Duckling Entity Extractor has been used.

  • This comes in handy for the customers who don’t like phoning the business, and it is a convenient way to get more sales.
  • Chatbots also suggest new meals and beverages that complement their chosen meal.
  • This business ensures to make the interactions simple to improve the experience and increase the chances of a sale.
  • It can also send notifications through email or SMS to ensure no customer misses out on specials.
  • For example, you can announce a new menu item, a new location, or a promotion, like a special Valentine’s Day dinner or a “kids eat free” deal.
  • A chatbot in your restaurant is also an ideal way to generate additional income.

Chatbots are also very useful for customers who prefer takeaways or home deliveries. Ordering takeaways via phone, website, or app can be difficult for some diners, but a restaurant chatbot can simplify the process. Patrons can interact with the chatbot, view the menu, place orders, and make payments. The process is quick, simple, and automated in the back end. They can even check the status of their order with delivery information.

Menu Innovations

Unlike human agents, chatbots can handle many customer interactions at a time, eliminating wait times. Chatbots enable customers to book a table or order food at their convenience. Given that WhatsApp is one of the most widely used messaging app globally, the platform is an excellent approach to handle customer support issues. The WhatsApp bot can customize replies based on a user’s keyword searches and time of the day. Website reviews are the new-age word-of-mouth, which has the potential to bring in more customers for any restaurant. Chatbots can send out automatic feedback/review reminders to customers intelligently.


Appy Pie chatbot builder builds the chatbot that are simple to navigate and easy to use. The chatbots initiate chat with the users through auditory method. Exceed customer expectations, automate orders and reservations with a highly intuitive restaurant chatbot, built without coding on Appy Pie’s Restaurant Chatbot maker. It is already the case that high-end restaurants put their menus on Ipads. It should, therefore, be a relatively easy step to have customers order from the Ipads via a chatbot directly rather than dictating their order to a server.

We’ve got you covered with answers!

Let’s say that according to your data you know a family who likes to order food in your restaurant on some Friday nights. Wouldn’t it be convenient if the chatbot could send a promotional message on Fridays to that family? It would result in a high probability that the family will choose your food instead of something else. Keeping up with current trends shows your customers that you are an innovative and forward-thinking company.

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  • Appy Pie chatbot builder creates chatbots that offer users with an option of booking appointments as per their requirements.
  • Facebook Messenger has become an important business channel for many restaurants and food shops.
  • Some customers don’t feel comfortable with face to face confrontation and find it awkward, for those customers, they might prefer to make a complaint through a chatbot.
  • So, delight your customers by integrating AI-powered chatbots into your business strategy to deliver the best customer experiences.
  • Some of the most used categories are reservations, menus, and opening hours.

With an expected global market size of over $1.3 billion by 2024, chatbots will be the hot-button topic in the social media marketing world, says Global Market Insights . If social channels aren’t at the top of your marketing assets list, it’s time to reconsider. The pandemic has heightened the need for meal delivery, and technological advances have created an unprecedented opportunity to cater to this demand at par. You can quickly provide a contactless experience to customers with a Chatbot, starting right from the meal ordering procedure. Users have to browse the menu and can order with just a few clicks.

Bringing Discounts and Offers to Customers

However, seeing the images of the foods and drinks, atmosphere of the restaurant, and the table customers’ will sit can make customers more comfortable regarding their decisions. Therefore, we recommend restaurants to enrich their content with images. Especially having a messenger bot or WhatsApp bot can be beneficial for restaurants since people are using these platforms for conversation nowadays. For instance, WhatsApp has 2 billion active users as of today.

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Chatbots also show the live status of the orders with the help of maps applications. Chatbot for RestaurantsFor a long time, there have been predictions of chatbots becoming ubiquitous in restaurants. Replacing servers with chatbots may reduce some of the joy that comes from human interaction in the restaurant. One specific use case for restaurant chatbots is ordering food.

Chatbots in Restaurants: What are the Advantages and Disadvantages

I made a small JSON file with the data and imported it in MongoDb Compass to populate the menu collection. FAQs are of course a common use case for chatbots and could easily apply to restaurants. For millennials, the generation that actively prefers not speaking with others, they can be the perfect fit as they are the ones who, apart from food, also expect a digital experience. This is where restaurants need to evolve by understanding modern day customer behaviors and expectations with the advent of digital technology. According to aresearch of 3,200 consumers, 46% expect companies to respond faster than 4 hours.

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The bot can carry out these tasks in manner similar to a service executive, difference being—it can execute round the clock with zero downtime. Restaurant chatbots form part of a wider trend of increasing chatbot usage within the hospitality industry. At the same time, it can also provide accessibility benefits for people with disabilities or physical impairments. The primary benefit of accepting table reservations through chatbots is the ability to process bookings at any time of the day, even if staff are unavailable or preoccupied with other tasks. When chatbots are integrated with high-quality booking engines, it can also actually improve accuracy by eliminating human error.

  • Once the query of the customer is resolved it makes sense to end the conversation.
  • For example, it doesn’t seem right to allow Duplex to call several restaurants simultaneously to find out whether it is possible to book a table or not.
  • They can also show the restaurant opening hours, take reservations, and much more.
  • Plus, a restaurant chatbot eliminates human errors, ensuring that all orders are 100% accurate.
  • AI chatbots could be a good solution, as they can manage each step of the ordering process quickly and smoothly.
  • Restaurants stand to make great gains in service to their customers by leveraging AI technology.

According to Drift , 33% of customers would like to utilize chatbots for hotel reservations. Your voice and personality are an important part of your brand. You can use chatbots to further your brand and the vibe you are trying to create. Bots can be designed to be funny, conversational, and casual, or formal.


Existing users can continue using their bots as is, however if they wish to republish their bot they will have to provide a valid cloud project ID. All the current changes will be reflected in the Google Home publish tab. A chatbot that can answer your customer’s inquiries anytime, anywhere, might keep that diner from going elsewhere.